Discover care

Addressing hearing loss is important. But with so many ways to shop, purchase and receive hearing care, how do you know which option is best for you? Our online hearing test is a good place to start. It could help you better understand the difficulty you have hearing different sounds. In less than 5 minutes, you’ll be able to see the care path that best fits your needs and get started on your journey to better hearing with UnitedHealthcare Hearing.
Compare hearing care
Use the chart below to help you choose the hearing care option that fits you best, so you can hear life to the fullest.
  In-person Virtual Over-the-counter
Purchase Purchase through an audiologist or hearing professional Purchase through an audiologist or hearing professional Buy directly from a website or over the phone, without an audiologist or hearing professional
Adjustments
  • Requires a prescription
  • Fitted and adjusted by an audiologist or licensed hearing professional
  • Self-adjustments may be available with some devices
  • Requires a prescription
  • Self-fitted and adjusted with the guidance of an audiologist or licensed hearing professional
  • Self-adjustments may be available with some devices
  • No prescription required
  • Self-fitted and adjusted with a downloadable app
Degree of hearing loss Mild, moderate, severe Mild to moderate Mild
Cost Insurance benefits may cover a portion of the cost Insurance benefits may cover a portion of the cost Insurance benefits do not cover the cost
Wearing experience First-time or experienced hearing aid wearer First-time or experienced hearing aid wearer First-time or experienced hearing aid wearer
Hearing test Hearing test required Hearing test required No hearing test required
Hearing care and support
  • 3 follow-up in-person visits with an audiologist or hearing professional included at no cost*
  • Product, service and technical phone support included
  • 3 follow-up virtual visits with an audiologist or hearing professional are included at no cost*
  • Product, service and technical phone support included
  • No in-person or virtual follow-up care through UnitedHealthcare Hearing
  • Product, service and technical phone support may vary by manufacturer

*Hearing aids purchased in the Silver technology level receive 1 follow-up visit.

Keys to consider
Answering the following questions is another good way to help you figure out which care option is best for you.
Have you had hearing aids before?
Yes: If you have worn hearing aids in the past, then you may already be familiar with how much hearing loss you have. If you know you have mild-to-moderate hearing loss, an over-the-counter device may be a convenient and easy option that allows you to skip the appointments and get back to hearing the moments that matter most. If you prefer the guidance and support of an audiologist or hearing professional, then in-person or virtual care would be a better fit.
No: If you haven't had hearing aids before, meeting with a professional to diagnose and manage your hearing loss is a great first step towards better hearing. Knowing how much hearing loss you have is a good indicator of whether an over-the-counter device could be an effective choice for you or if getting prescription hearing aids through a professional is a better option.
Yes: That's great! Now that you have taken the first step to better hearing, you can focus on the best solution for your hearing care. If you have severe hearing loss, we recommend scheduling an in-person appointment. If your hearing loss is mild to moderate, you could schedule an in-person or virtual appointment, or even consider an over-the-counter device.
No: While most over-the-counter devices do not require a hearing test to purchase, we encourage you to take one to make sure you get the most effective treatment plan and are satisfied with the result. Knowing how much hearing loss you have is a good indicator of whether an over-the-counter device will be an effective solution.
There are many factors in hearing aid costs including the level of technology, professional guidance and post-purchase support for hearing care, adjustments and repairs. Your lifestyle and amount of hearing loss may impact the features you need in a hearing aid. Whether you choose to seek guidance from a professional using in-person or virtual care or decide to buy an over-the-counter device, there are many options to fit your budget. Your health insurance may contribute to the cost of hearing aids. To see how much your insurance may contribute to reducing the cost of a hearing aid, view your coverage.
Not very: We are here to help! You don't have to own a smartphone or know how to download an app to get a hearing aid, but we do recommend you schedule an in-person hearing appointment at a location near you. At your appointment, you have the opportunity to talk about your hearing options, take a hearing test if needed, review the results, learn about your hearing aid options and get a recommendation.
I can hold my own: If you own a smartphone and are comfortable downloading apps, our virtual care and over-the-counter options allow you to use your tablet, computer or phone to purchase a hearing aid and access remote support.
  • Virtual care is a flexible option if you’re looking to save on wait times or receive care from the convenience of your home.
  • Our over-the-counter option allows you to shop, purchase and self-fit your device. Professional support will vary by manufacturer.
I prefer help: We’ll help you navigate your hearing journey! To get the additional hands-on support you may need to feel comfortable with your new hearing aid(s), we recommend you meet with a hearing professional to get started.
  • Our more traditional in-person setting offers hearing aid care and support at a location near you.
  • Our virtual care option allows you to save on wait times while getting access to the same great care from the comfort of your home.
Our hearing professionals can ask you more specific questions to determine whether virtual or in-person care is a better fit for your hearing needs.
Yes: Your health insurance plan may contribute to the cost of traditional hearing aids which can help make treatment and support more affordable. To see how much your insurance may contribute to reducing the cost of a hearing aid, check your benefit coverage.
No: If you don't plan to use insurance benefits to purchase a hearing aid, then an over-the-counter device may be a good option. Knowing how much hearing loss you have is another good indicator of whether an over-the-counter device will be an effective choice for you. We recommend meeting with a professional to diagnose and manage your hearing loss as a first step toward better hearing.
Get started

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Call us toll-free at 1-855-523-9355, TTY 711 Monday – Friday 8 a.m. to 8 p.m. CST to speak with a team member and determine which care option works for you.

Find a provider near you and request an appointment today.